eBridge Solutions Blog

eBridge for your iPhone? It's closer than you think.

In fact, it's here. We've been testing eBridge Solutions on various phones and hand-held devices at the request of our customers. And in most cases, the devices are able to open up TIFFs and PDFs stored in eBridge Solutions' web-based document management system.

Yes, you'll have to download a TIFF viewer specific to your device.

Yes, you'll have to zoom in real close to read your document.

No, you won't be able to scan or print using your phone... yet.

But, if you are on the road and a client calls up and asks you when their contract renews or what their final invoice amount was, you can use your mobile device to retrieve and view files. Depending on the phone, you may need to wait until you are back in the office to e-mail a copy of the invoice out, but you're still giving first-class customer service on-the-go!

Try it. Let us know what you think!

Are you too small to need a document management system?

I don't do a lot of selling these days (ok, maybe I've never done a lot of selling), but when I speak with prospects about document management, one objection they often give for not signing up is that they're too small. In the case of eBridge Solutions and our web-based document management system, size doesn't really matter.

We have medical billing clients that have two employees and handle more than 50,000 pages a month. We have sole proprietor financial advisers. We have one-man insurance offices. In fact, when you look at the breakdown of our current customers, a great percentage have fewer than four employees.

How do they do it? Well, in many of these offices, they are scanning less, but using the eBridge Print Driver more. That keeps paper out of their offices for the most part, because they can print electronic documents (like efaxes, e-mails and attachments) right into eBridge without having to print them onto a piece of paper and scan them in.

Or, they might outsource some of their back-file scanning. Or, they may have decided to scan only the new paper coming into the office each day - which greatly cuts down on the amount of staff time you need to spend on eBridge.

However they are doing it, these small businesses are doing MUCH MORE with fewer staff thanks to eBridge Solutions and our web-based document management system.

One of our favorite customers, Liz Menduke of Primary Billing Services says, "I have seen an increase in employee productivity because they do not have to get up and search for a file. Files can be easily retrieved at their desk in seconds. I have saved countless dollars that I used to spend filing and storing paper records. I would highly recommend eBridge for a safe and easy electronic storage solution."

Doing more with less. Small businesses do it every day. Why not do it EASIER with eBridge Solutions?

Reason # 2 to love eBridge Solutions: Access your data 24/7, 365 days a year!

Whether you're hard at work in the office on a Wednesday, catching up on some work at home on a Sunday night or you have to find a certain file when the office is closed for a holiday, with eBridge Solutions, your documents are always accessible no matter where you are or what time it is.   

The web-based feature makes eBridge the perfect solution for the workaholic, the traveler and all those weekend warriors who are "just trying to catch up". It can save employers time (why go to the office if you don't need to?) and money (documents don't need to be mailed or couriered to off-site employees). It can also increase the levels of service your business provides.

Several of the industries eBridge deals with REALLY benefit from this any time, anywhere access - funeral directors and realtors. Think of it (sad as it may be): a funeral director gets a call at 3 a.m. from a family who has lost their loved one. Instead of having to go into the office and find out whether the person wanted to be buried or cremated, the director can log into their online file cabinet and pull up the pre-arrangement paperwork.

Or, in a happier example, a realtor who gets a call at 8 p.m. from a seller who has accepted an offer can open their file cabinet and e-mail the acceptance letter to the buyer instead of running to the office.  

As long as you have access to a computer and the Internet, eBridge Solutions is anywhere you want (or need) to be.

Reason # 7: eBridge is SUPER easy to learn!

What is the most annoying thing when you purchase a cool new product? When learning how to work/use it takes forever! You want to start using that cool new product right away, and you want to know the ins and outs of it the same day so you can make use of all of the product's amazing features. Well, that's exactly what you get when you add eBridge Solutions to your business. This brings us to reason #7 to love eBridge Solutions: You can be up and running in two hours or less. 

Our training staff is amazing; they're friendly and extremely helpful when training new customers. While our web-based document management system usually only takes about an hour to learn, we schedule them for two hours just to ensure we don't miss anything.

We also offer free monthly training webinars on our web site for all eBridge users, in case there's anything you need to brush up on regarding our system. 

You really can't find an easier way to implement document management into your business. Check out eBridge Solutions' web site and find out for yourself! 

Document Management can keep auditors out of your office

One of our current client's favorite features of eBridge Solutions is our index-level security. He is in the financial services industry and he gets annual audits. Each year, prior to the event, he sets up his auditor with a user ID and password and then restricts by index level what documents he can see.

If he needs to see applications, for example, our client gives him the right to see applications, but not certificates. Or, he can allow them to see both. This means the auditor doesn't need to come to the office anymore. He can log in remotely, find the documents he needs, print them out and he's all set.

It saves travel and, more importantly, the stress of having an auditor in your office for three days.

If you work in a regulated industry, a web-based document management system can do more than get you organized. It can make your auditor's life easier, which in turn, will make yours easier, too.

Reason #3: Document Management Helps Increase Productivity

The #3 reason to love eBridge Solutions might not be a favorite among your employees, but it will increase productivity in the office. The #3 reason: Reduce ‘water cooler chatter' by putting information at everyone's desks.

'Water cooler chatter' is a common scene in offices where employees have to step away from their desk to retrieve their documents from filing cabinets. One employee gets up to search for a file but then decides that since they're already up they might as well make a pit stop to get some water or grab another cup of coffee, however, they then run into other coworkers who decided to do the same and before they know it they're having a 15 minute conversation about the weather.

With eBridge Solutions employees will get up only when they really need that glass of water or that second cup of coffee. eBridge allows you to scan your documents one time, meaning you never have to re-file them again, then you can view those documents simultaneously without ever having to leave your desk.

If you're ready to stop water cooler chatter and increase productivity in your office, call or email eBridge Solutions today.